PeckPerk

For VIP code activation, please click home-your device-gear icon for camera settings-advanced features-VIP expiration date and enter your code to activate.

To share the feeder with your friends,Open the app and go to Home-Select your Device-Click on the gear icon for Camera Settings-Scroll down and find Share - Device Sharing-You will see a QR code there. Ask the person you want to share with to scan this code.
Once they scan and add the device, And please grant permission at the same page.

Why Does PeckPerk Only Support 2.4GHz WiFi?

PeckPerk smart bird feeder only supports 2.4GHz WiFi for the following reasons:

Better Signal Coverage

2.4GHz WiFi has a longer wavelength, which provides stronger wall penetration and is more suitable for outdoor environments.

5GHz WiFi operates at a higher frequency, leading to faster signal attenuation and reduced coverage range, making it less ideal for long-distance device connections.

Better Device Compatibility

The 2.4GHz band is the standard for IoT (Internet of Things) devices, ensuring greater compatibility with smart home products.

Many smart home devices only support 2.4GHz to minimize interference with 5GHz networks.

Lower Power Consumption

5GHz WiFi provides faster speeds but consumes more power, while 2.4GHz WiFi is more energy-efficient, making it better suited for continuous-operation smart devices.

What If My WiFi Is Dual-Band (2.4GHz + 5GHz)?

Some routers enable Dual Band Steering, meaning both 2.4GHz and 5GHz share the same WiFi name (SSID), which may cause connection issues for PeckPerk.

✅ Solutions:

Wireless Settings / WiFi Settings2.4GHz and 5GHz networks (e.g., MyWiFi-2.4G and MyWiFi-5G).
2.4GHz WiFi and ensure your phone is on the same network during setup.

turn off the 5GHz band
Once PeckPerk is connected, you can re-enable the 5GHz band.

iPhones typically connect to the strongest signal. Try moving farther from the router to force it onto 2.4GHz.For Android Users: Some Android devices allow manually selecting 2.4GHz under WiFi settings.

What If My Router Does Not Have 2.4GHz WiFi?

Some modern WiFi 6 routers only enable 5GHz by default, making it impossible to connect PeckPerk.

✅ Solutions:

2.4GHz band is turned on
If your router merges both bands under one SSID, rename them separately.

support only 2.4GHz. You can temporarily use one for setup and switch back afterward.Use a mobile hotspot (iPhone or Android):

2.4GHz mode
Connect PeckPerk to the hotspot to complete the initial setup.

does not support 2.4GHz at all, consider purchasing a WiFi extender (repeater) or IoT gateway to convert the 5GHz signal into 2.4GHz.

Cheerful Shipping in the USA and Canada:

If you’re shopping from the USA, shipping is absolutely free! We have local warehouses in both countries, which means we get your orders to you faster. Most packages in the U.S. zip across to you within 5 working days, and we’re quick in Canada too. Sometimes, certain items or colors might not be in stock locally. If we need to ship these from another warehouse, there’s a $50 fee to handle the extra logistics—just so you know!

Global Shipping for Everyone Else:

Hello to our friends around the world! If you’re outside the USA and Canada, we’re excited to ship to you too. We offer international shipping to all other countries with a flat rate of $50. We use fast and reliable air freight to ensure that your items arrive on time and in perfect condition, no matter where you are.

We accept a wide range of payment methods, including major credit cards like Mastercard, Visa, Discover, and American Express, as well as electronic payments such as Diners Club, Elo, JCB, Shop Pay, Apple Pay, Google Pay, and PayPal. Please note that some credit cards may incur transaction fees according to specific bank rules."

Please follow these steps:

1. Go to 'Home' on the app.
   
2. Select the gear icon under your device to enter camera settings.
   
3. Activate 'Squirrels Repelling' at Advanced Features or Format SD card at SD Card Management.

Click here to watch the video.

Please double-check the user manual included in your package for connection instructions. If you're still having trouble, you can also refer to our step-by-step video guide here: https://youtube.com/playlist?list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&si=glMAthESnBcaCL_C
If the issue continues, please let us know:Your feeder model & phone brand model.

Before troubleshooting, please check the user manual included in your PeckPerk package — it contains helpful setup and troubleshooting guidance.

Still need help? We recommend watching our latest video tutorials here:

🎥 PeckPerk User Tutorials – YouTube Playlist

If your issue persists after checking the manual and videos, feel free to reach out to us through any of the following channels:

PeckPerk APP → tap “Support” in the “Me” section
Live Chat on our official website
Social Media comments or messages (Instagram/Facebook)
Facebook Group for PeckPerk users
Or simply email us at support@peckperk.com

We're here to help and typically respond within a few hours — including weekends (within 1 business day)!

If it's still under warranty, please reach out to us at support@peckperk.com with a description of the issue.
Photos or videos are helpful for faster resolution. Our team will respond quickly to make it right!