Return Policy

Happy to Help with Returns and Exchanges

Changed your mind? No worries! You can return or exchange items within 30 days from the delivery date. Just email us with your name, order number, and reason for the return, and we'll guide you through the process.

What Can Be Returned:

  • Items must be purchased directly from PeckPerk.

  • All original packaging and accessories must be included.

  • We cannot accept returns on damaged items or those showing wear and tear.

Received the Wrong Item?

If your product is damaged or incorrect, please send us a photo to [support@peckperk.com], and we’ll arrange a replacement and process the return.

Easy Return Steps:

  1. Reach Out: Email us at [support@peckperk.com] with your return details. To ensure a smooth return process and avoid any potential issues during transit, we kindly ask if you could take a photo of the bird feeder to confirm its current condition before shipping it back.

  2. Return Instructions: We’ll provide you with the shipping details and return instructions.

  3. Send It Back: Pack the item securely and ship it back. Share tracking info to speed up the process.

  4. Get Your Refund: Once we receive and inspect the item, we’ll process your refund, typically within 10-15 business days. Please note that refunds may incur a processing fee of 5-20%, which varies depending on the payment method, region, and associated warehouse processing costs, including inspection and repackaging.

    Covering Return Shipping:

  • Free Shipping: For quality issues, we cover return shipping.

Change of Mind?

Cancel your order free within 24 hours, or with a 5% fee if beyond that. If it’s already shipped, it will be treated as a regular return.

Bought From Another Retailer?

Please contact the retailer (like Amazon or Walmart) for returns or exchanges.

Questions?

Feel free to email us at [info@peckperk.com]. We’re here to help!