Question 1

App is slow or freezes when enlarging images, how to fix it?

Accepted Answer

Here are a few steps you can try:
1. Clear app cache regularly.
2. Ensure phone storage isn't full.
3. Update to the latest version.

Question 2

How many people can view the camera?

Accepted Answer

Up to 4 users can view the camera. You can check connected users under Settings > Sharing. A device can only be bound to one master account, which allows multiple mobile devices to watch live video from the same device by means of a share code. To share the camera, tap the gear icon (⚙️) in device settings, choose "Share" and click "Device sharing" to generate the sharing code. Family members in the "Home" interface in the upper right corner of the plus sign and the code can be scanned!

Question 3

How to reset my password?

Accepted Answer

On the login page, click "Forgot Password" and enter your registered email. Check your inbox for reset instructions.

For video tutorial, visit: https://www.youtube.com/watch?v=160S8gHfP0M&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=5

Question 4

My family member can't scan the QR code to join—what's the fix?

Accepted Answer

Here are a few steps you can try:
1. Make sure you're using a stable 2.4GHz Wi-Fi network (PeckPerk does NOT support 5GHz).
2. Reset the feeder: Double press the top button until lights flash, then re-add the device.
3. If the issue continues, uninstall the app and reinstall it from the official source.

Video tutorial: https://www.youtube.com/watch?v=tHSQv18dBts&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=5

Question 5

How can I share the camera with someone else?

Accepted Answer

Ensure that the WiFi band is 2.4GHz.
To scan the code:
1. Main account owner tap the gear icon (⚙️) in device settings.
2. Choose "Share" and click "Device sharing" to generate the sharing code.
3. Family members in the "Home" interface in the upper right corner of the plus sign and the code can be scanned!

Video tutorial: https://www.youtube.com/watch?v=tHSQv18dBts&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=5

Question 6

Can I log into the same account on multiple phones?

Accepted Answer

Logging in on different phones with the same account will log out the previous session.

For more info: https://www.youtube.com/watch?v=v60c8oQwnLc&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=3

Question 7

I changed phones—How to transfer my account?

Accepted Answer

1. In the "Me" interface, click the profile icon at the top right corner.
2. Click "Log out" to sign out of the account and log in on another phone and connect to the feeder.

Question 8

Why the app shows a blank screen?

Accepted Answer

Please make sure you're using the latest version of the PeckPerk app.
For iOS users: Download from Apple App Store.
For Android users: Download the latest APK from www.peckperk.com.
Clear the app cache (via phone settings), reinstall, then log in again.

Question 9

Can I add more than one device to my account?

Accepted Answer

Yes, you can add more than one device to your account.
On the "Me" interface, slide the device image and click Add Device.
If more than one device is connected, swipe on the "Home" screen to view other devices.
You can also click the plus sign in the upper right corner in the "Home" interface and repeat the above steps.

Question 10

What is the "Squirrel Repelling" feature?

Accepted Answer

1. The "Squirrel Repelling" activates sound alarms when a squirrel is detected.
2. To turn ON/OFF: Settings > Advanced Features > Squirrel Repelling.
3. Free for all users. Note: Some squirrels may not be easily scared.

Video tutorial: https://www.youtube.com/watch?v=lzQ-KvnkKkU&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=4

Question 11

Where can I see the history of identified birds?

Accepted Answer

On the album interface, select Achievements at the top to go to the collection page. You can see the activated bird illustrations.

Question 12

Why no notifications?

Accepted Answer

To make sure you get notifications, here are a few things to check:
1. Open the PeckPerk app. Tap the gear icon (⚙️) to go to Settings. Find "Notification" Settings. Switch on "AI Recognition".
2. Turn on "Motion Detection" in the app settings and make sure the sensitivity is set to 'Mid' or 'High'.
3. Go to your phone's Settings > Tap Notifications > PeckPerk > Turn Allow Notifications ON. Choose your preferred alert style (Lock Screen, Banners, etc.)

Question 13

How to set up squirrel repelling?

Accepted Answer

Tap the gear icon (⚙️) to enter Settings.
1. Click "Audio Setting" and adjust the volume.
2. Scroll down to find "Squirrel Repelling" and toggle it on.

Video tutorials:
https://www.youtube.com/watch?v=lzQ-KvnkKkU&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=4
https://www.youtube.com/watch?v=IaoRldZlHwU&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=9

Question 14

How to format the SD card?

Accepted Answer

Insert the SD card then connect the device. After that, go to the device settings in the app, select "SD Card Management", where you will find the "Format SD Card" option.

Video tutorial: https://www.youtube.com/watch?v=Ux02r67pxD8&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=7

Question 15

How to adjust motion detection sensitivity?

Accepted Answer

Adjust motion detection sensitivity under Settings > Motion Detection. Click the gear icon (⚙️) to enter Settings and select "Motion Detection" to adjust motion detection sensitivity.

Video tutorial: https://www.youtube.com/watch?v=160S8gHfP0M&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=5

Question 16

How to enable storage permission?

Accepted Answer

For Android users:
1. Open the "Settings" app on your phone.
2. Find and tap "App Management" or "Apps & Permissions".
3. Select the PeckPerk app.
4. Find and tap "Permission Management".
5. Find "Storage" or "File Access" and turn on the permission.

For iOS users:
1. Tap "Settings" > "Privacy".
2. Scroll down and tap "Photos" or "Files".
3. Find PeckPerk and allow access to photos or files.

Question 17

Why can't I find saved videos?

Accepted Answer

1. Ensure that the storage permission is enabled.
2. In the app, go to the "Playback" section and select a date to view the automatically recorded videos.
3. Screenshots and recorded videos during the live broadcast will be automatically saved to the album interface. Please select a specific date to locate the corresponding video.

Question 18

How to delete photos/videos?

Accepted Answer

To delete photos or videos from the app:
* Go to the album interface.
* Find the photos or videos you want to delete in All or Day.
* Tap the "Select" button in the upper right corner.
* Check the photos or videos you want to delete.
* Click "Delete" on the action bar below.

To delete a video at playback:
* Connect your device and click on the device icon with "live".
* Enter the playback page and select the specific date of the video you want to delete.
* Click 'Edit' in the upper right corner.
* Select the video you want to delete and click "Delete" at the bottom.

Question 19

What is the "Collect" or "Favorites" feature for?

Accepted Answer

Collect photographed birds and highlight the corresponding images at Achievements to help you quickly find the birds you've photographed and share them with your friends.

Question 20

Where are videos saved?

Accepted Answer

Recorded videos will be automatically saved to the storage path authorized by the app but not to your phone, for example, SD card and cloud space are turned on, the videos will be automatically saved to SD card and cloud space. You can download videos to your phone by selecting them in the album.

Question 21

How to manually take photos/videos?

Accepted Answer

To take photos/videos:
1. Tap into the live screen, in landscape mode, there are buttons on the right side of the live interface to take photos and record videos.
2. In the vertical screen page, you can also look for the "Take Photo" and "Recording" buttons at the bottom of the live page to take photos and record videos.

Video tutorial: https://www.youtube.com/watch?v=7IN-GnbDih8&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=1

Question 22

How to update the app?

Accepted Answer

Apple users download the latest version at the App Store.
Android users have the latest version of the apk file at Google Play or the official website.

Question 23

How to adjust night vision?

Accepted Answer

Make sure the device is connected, click on the small gear to enter the device settings, in the "Video Settings" you can click on the Night Vision Mode to select the color of the night vision (full color/black and white). Click "Auto Night Vision" to turn off or turn on the Night vision.

Video tutorial: https://www.youtube.com/watch?v=UpmNYBHghjA&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=4

Question 24

How to check firmware version?

Accepted Answer

If you want to view the firmware information, click on the device icon in the device settings to view, the tap the gear icon (⚙️) in device settings.
The app version information in the SETTINGS of "Me" interface to view.

Question 25

How to share the device with another family member?

Accepted Answer

In the device settings, tap the gear icon (⚙️) in device settings, choose "Share" and click "Device sharing" to generate the sharing code. Family members in the "Home" interface in the upper right corner of the plus sign and the code can be scanned!

Video tutorial: https://www.youtube.com/watch?v=pMQuSS_uAV8&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=2

Question 26

How to start the live video feed?

Accepted Answer

1. Make sure the wifi is 2.4GHz band.
2. Click on the "live" logo under the picture of the feeder in the "Home" interface.
3. Click on the play button in the middle of the picture under the Smart Feeder to start the real-time picture viewing.

Question 27

Where are the playback videos saved?

Accepted Answer

1. Click on the picture screen of the device in the "Me" interface, the automatically recorded video will be stored in the Playback section.
2. Select the date and confirm in order to view the video on a specific date.

Question 28

How to download videos to mobile phone?

Accepted Answer

Videos from playback:
1. Click on the picture screen of the device in the "Me" interface, the automatically recorded video will be stored in the Playback section.
2. Select the date and confirm in order to view the video on a specific date.
3. Tap the "Select" button in the top right corner and choose the video(s) you want to download.
4. Click the download button at the bottom.

Videos from Album:
1. Select the date and find videos you want to download.
2. Tap the "Select" button in the top right corner and choose the video(s) you want to download.
3. Click the download button at the bottom.

Question 29

Where are screenshots saved?

Accepted Answer

1. Ensure the app has permission to access storage/photos in phone settings.
2. In-app snapshots will go to the app's internal Album.
3. In the "Album" interface, you can choose date to find it.

Question 30

The live view won't load, what should I do?

Accepted Answer

1. Confirm battery is above 20% and Wi-Fi is stable.
2. Ensure the app is up to date.
3. Clear cache and restart the app or reinstall.

Question 31

Can multiple users watch live at the same time?

Accepted Answer

Yes! To watch live at the same time:
1. The main account owner click the gear icon (⚙️) in device settings.
2. Choose "Share" and click "Device sharing" to generate the sharing code.
3. Family members in the "Home" interface and click the upper right corner of the plus sign and the code can be scanned!

Video tutorial: https://www.youtube.com/watch?v=pMQuSS_uAV8&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=2

Question 32

Playback videos fail to load—what's the solution?

Accepted Answer

The playback function can be seen when you enter the device settings, which is a small gear icon (⚙️).
1. Make sure that you select a specific date and confirm it at playback before the automatically recorded video is loaded.
2. Ensure your Wi-Fi connection is stable.
3. Try to restart the app.

Question 33

Can I view the live feed remotely from outside my home?

Accepted Answer

Yes! To view the live feed remotely.
1. You can also click on the device image labeled "Live" in the app "Home" screen to go to the device features page to view instant video.
2. If the live view won't load, confirm the battery is above 20% and Wi-Fi is stable.
3. Ensure the app is up to date. Clear cache and restart the app or reinstall.

Question 34

I get notifications but no video is saved, what can I do?

Accepted Answer

1. Go to Settings > Motion Detection > set video duration to 20 seconds and interval to 1 or 15 mins.
2. Ensure an SD card is installed correctly in the top camera slot.
3. Check the "Playback" section for saved footage and select a specific date and click "Confirm" to load the footage for that day properly.
4. Try turning down the motion sensitivity by tapping the gear icon (⚙️) and choosing Motion sensitivity.
5. Ensure that the storage permission is enabled.

Video tutorials:
https://www.youtube.com/watch?v=Ux02r67pxD8&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=6
https://www.youtube.com/watch?v=160S8gHfP0M&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=7

Question 35

Video recordings are blurry, what can I do?

Accepted Answer

1. Go to Settings > Video Quality > change to "High" (2K).
2. Re-record videos for improved clarity.

Video tutorial: https://www.youtube.com/watch?v=UpmNYBHghjA&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=4

Question 36

How to share a video on social media?

Accepted Answer

1. Recorded and filmed photos during live stream are automatically saved to the album interface, download photos or videos from the photo page to your phone.
2. Click the gear icon (⚙️) to enter Settings. Choose the date and confirm to find videos. Download videos to album.
3. Upload videos in your Phone gallery to share on social media.

Question 37

How to increase recording time?

Accepted Answer

To make your playback videos longer, you'll need to adjust the Motion Detection Duration setting in the app. Here's how:
1. Open the app and go to your device.
2. Tap the Settings icon (⚙️).
3. Go to Motion Detection.
4. Find "Duration" and set it to 20 seconds.
This will tell the camera to record up to 20 seconds whenever motion is detected, as long as movement continues.

Video tutorial: https://www.youtube.com/watch?v=v60c8oQwnLc&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=3

Question 38

How to set auto-recording after AI detection?

Accepted Answer

1. Click on the small gear to enter the device settings.
2. Turn on motion detection for motion sensing, ai recognition under advanced features for AI recognition and ai recognition under notification to receive recognition messages.

Question 39

Why does my feeder keep disconnecting?

Accepted Answer

Here are a few steps you can try:
* Make sure you're using a stable 2.4GHz Wi-Fi network (PeckPerk does NOT support 5GHz).
* Reset the feeder: Double press the top button until lights flash, then re-add the device.
* If the issue continues, uninstall the app and reinstall it from the official source.
* Fully charge the feeder indoors with the top charging port on the camera. Even if the battery shows 99%, the reading may not be accurate if the feeder has lost connection.
* After fully charging, double-press the power button to reset the feeder and try reconnecting in the app. If that doesn't work, turn the feeder off and then on again, and attempt to reconnect.

Video tutorial: https://www.youtube.com/watch?v=X2H33SZ2No4&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=10

Question 40

How to confirm if my wifi frequency is 2.4GHz?

Accepted Answer

For Android users:
1. Open Settings > WLAN (or Wi-Fi).
2. Click the name of the connected network.
3. See if "Band" or "Frequency" is displayed in the details.

For iOS users:
1. Open Settings > Wi-Fi and long press on the connected network → Copy Router Name.
2. Use Safari to access the router backend address (e.g. 192.168.0.1 or 192.168.1.1), log in and check the band information shown in the wireless settings.

Question 41

How to reset the device?

Accepted Answer

Quickly double-click the power button, hear the "Dong-Ding" beep and see the light blinking, it means the reset is successful.

Video tutorial: https://www.youtube.com/watch?v=X2H33SZ2No4&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=8

Question 42

How to pair with QR code?

Accepted Answer

To use the QR code method for pairing:
1. Click "+ Add Now" in the "Home" interface.
2. Select the bird feeding device.
3. Confirm the device is on.
4. Check "I heard the sound or saw the light on", then click Next.
5. Select "Scan code binding".
6. Select the Wi-Fi network for the device, then click "Next".
7. Wait a few seconds and place the generated QR code at a distance of 15-30cm from the camera.
8. After a successful connection, the app will return to the "Home" interface, and the camera will be connected.
You can also click the plus sign in the upper right corner in the "Home" interface and repeat the above steps.

Question 43

What does "binding timeout" mean and How to solve it?

Accepted Answer

It is possible that the distance between the mobile terminal and the unstable wifi connection prevent the camera from being recognized, try to restart the device and the app, re-generate QR code.

Question 44

How to unbind device?

Accepted Answer

To unbind a device:
1. Click the gear icon (⚙️) to enter Settings.
2. Scroll to the bottom of the page in device settings and click "Remove Camera".
3. Alternatively, you can quickly double-click the power button until you hear a "Dong-Ding" beep and see the light blinking, which means the reset is successful.

Note that switching the account binding of the device will cause premium to take effect, and only the premium function of a specific device binding to a specific account will take effect.

Question 45

How to reconnect device to a new Wi-Fi?

Accepted Answer

Make sure the wifi is 2.4G band and can cover the device, click the small gear to enter the device settings page, click "Remove Camera" at the bottom of the page to disconnect from the device, and then reconnect to the device by QR code to input new wifi.

Video tutorial: https://www.youtube.com/watch?v=7IN-GnbDih8&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=1

Question 46

Do I need to re-pair after Wi-Fi change?

Accepted Answer

Yes, you need to re-pair the device.
1. Make sure the wifi is 2.4G band and can cover the device
2. Click the small gear to enter the device settings page
3. Click "Remove Camera" at the bottom of the page to disconnect from the device
4. Reconnect to the device by QR code to input new wifi.

Video tutorial: https://www.youtube.com/watch?v=7IN-GnbDih8&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=1

Question 47

App not responding to camera, how to solve it?

Accepted Answer

Try reconnect the device:
1. Double click the power button to reset the device, hear the DongDing beep and the camera blinking that the reset is successful.
2. Remove the device in the client, regenerate the QR code and connect it to the camera.

Video tutorial: https://www.youtube.com/watch?v=X2H33SZ2No4&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=10

Question 48

How to reconnect live stream?

Accepted Answer

Here are a few steps you can try:
1. Fully charge the feeder indoors with the top charging port on the camera. Even if the battery shows 99%, the reading may not be accurate if the feeder has lost connection.
2. After fully charging, double-press the power button to reset the feeder and try reconnecting in the app. If that doesn't work, turn the feeder off and then on again, and attempt to reconnect.

Question 49

How to add a new device?

Accepted Answer

To add a new device, you can click "+ Add Now" on the "Home" interface, select the corresponding bird feeding device, and confirm turning on the device. Wait until you hear the startup sound or see the device's startup light, then click "I heard the sound or saw the light on", and click the Next button. Select "Scan code binding", choose to overwrite the Wi-Fi name and password of the bird watching device, and click "Next". After a few seconds, place the generated QR code 15-30 cm away from the camera as instructed. Once the connection is successful, the app will jump back to the Home interface and display the device icon. You can also click the plus sign in the upper right corner in the "Home" interface and repeat the above steps.

To connect your device via bluetooth:
1. Power on the Camera, when you hearing "Ding Ding Ding Ding" Please click "Add Camera Now".
2. Bluetooth will find the device nearby.
3. Select WiFi, enter the correct password, and click "Next Step".
4. You will hear "Connection Succeeded" and "the WiFi connect succeeded".

Question 50

How to switch between devices?

Accepted Answer

1. You can also click the plus sign in the upper right corner in the "Home" interface to connect other devices.
2. If more than one device are connected, swipe on the "Home" screen to view other devices.

Question 51

Where's the QR code to add another phone?

Accepted Answer

Add another phone through "Share" code.
To scan the code:
1. Ensure that the WiFi band is 2.4GHz.
2. Main account owner tap the gear icon (⚙️) in device settings.
3. Choose "Share" and click "Device sharing" to generate the sharing code.
4. Use another phone to click the upper right corner of the plus sign in the "Home" interface and the code can be scanned!

Video tutorial: https://www.youtube.com/watch?v=tHSQv18dBts&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=5

Question 52

My solar panel cord was damaged. What can I do?

Accepted Answer

1. We offer a worry-free 30-day return and exchange policy. Please send your order number and detail information to our support team at support@peckperk.com and we will check whether your order is still within the free return & exchange period.
2. If it is, we'd be happy to send you a replacement at no cost. If the warranty period has passed, there may be a charge for replacement.

Question 53

How to replace the battery?

Accepted Answer

The battery is not user-replaceable.
We offer a worry-free 30-day return and exchange policy. If your battery is damaged, feel free to send your order number to our support team at support@peckperk.com. They'll help check whether your order is still within the free return & exchange period.
If it is, we'd be happy to send you a replacement at no cost. If the warranty period has passed, there may be a small charge for a new battery.

Question 54

Why feeder won't hold charge?

Accepted Answer

1. If charged but stuck at low battery, the battery display might not synchronize.
2. It's suggested to reset the device and check again.
3. Please update the device via the app or restart it.

Question 55

What do charging lights mean?

Accepted Answer

You can check if the battery is charging by opening the app:
1. Click into Settings (the small gear icon ⚙️)
2. Check both the battery level and Wi-Fi signal strength displayed at the top.
3. Use the included charging cable and plug it into the charging port on top of the camera (this one is better suited for indoor wall outlet voltage).
4. The back charging port is mainly for connecting to a solar panel outdoors.
5. The indicator light should be steady yellow light while charging, and Solid Green when the feeder finishes charging.

Question 56

When will I receive premium code after paying?

Accepted Answer

The activation code will be sent to you by support@peckperk.com within 2 days after the purchase. Please check your email inbox or spam/promotion folder.
To activate your premium, tap the Settings button ⚙️, go to Advanced Features, and enter your premium activation code.
Once successfully activated, turn on AI Recognition. Next time a bird visits, you can use our bird identification feature to identify birds or use the AI recognition feature in Playback recordings.

Question 57

How to activate the premium?

Accepted Answer

1. If you get gifted premium by completing the information or purchase premium on the website, we will send you a premium activation code.
2. Go to the personal asset page on the "Me" interface and enter the gifted premium and the purchased premium into the corresponding position to activate it.

Video tutorial: https://www.youtube.com/watch?v=v60c8oQwnLc&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=3

Question 58

What does AI Bird Recognition do?

Accepted Answer

1. Identify bird species from video clips to help you quickly learn information about the birds. Learn their habits and rarity.
2. Add them to your list of achievements. Premium is required. Go to Advanced features > Activate AI > Make sure premium is active.

Question 59

Does bird recognition require premium?

Accepted Answer

1. Bird recognition requires a premium subscription to open. You can complete the information or purchase premium on the website to get premium.
2. After confirming premium activation, click the gear icon (⚙️) to enter the device settings and select Advanced Features.
3. Check the premium expiration date to confirm whether premium is activated, open the AI recognition function.

Question 60

How to enable AI bird recognition?

Accepted Answer

1. Confirm that premium has been activated
2. Click the gear icon (⚙️) to enter the device settings and select Advanced Features.
3. Verify Premium activation status under "Premium Expiration Date", check whether AI recognition is turned on.

Question 61

AI feature stopped working, how to reactivate AI recognition?

Accepted Answer

1. Ensure your Wi-Fi connection is stable.
2. Click the gear icon (⚙️) in device settings to check if Premium has expired date to confirm whether the premium expiration.
3. Try restarting AI Recognition below the expiration date.

Video tutorial: https://www.youtube.com/watch?v=v60c8oQwnLc&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=3

Question 62

How to check premium membership status?

Accepted Answer

Make sure you have activated premium, after connecting the device, in the software device settings in the "Advanced Features", if successfully activated, the "premium expiration date" option will prompt that "This device has activated premium privileges!" and show the end date.

Video tutorial: https://www.youtube.com/watch?v=v60c8oQwnLc&list=PLUs5naiYUWuv0BHoHKKB2aVmRlrptOixs&index=3

Question 63

Why some birds can't be recognized?

Accepted Answer

1. Confirm that premium has been activated. Click the gear icon (⚙️) in device settings to check if Premium has expired date to confirm whether the premium expiration.
2. Ensure your Wi-Fi connection is stable.
3. Try to adjust the recognition sensitivity. Motion detection sensitivity under Settings > Motion Detection.
4. It may be that the bird species is not included in the atlas data, we are quickly improving the atlas.

Frequently Asked Questions

App Features

Connection & Setup

Device & Hardware

Premium & AI Features

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